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1 Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of Creating Numbers GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") enters into with the Seller with regard to the terms and conditions agreed by the Seller in his the goods presented in the online shop. The inclusion of the customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 These General Terms and Conditions apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated.

1.3 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

1.4 An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2 Conclusion of contract

2.1 The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but rather serve to make a binding offer by the customer.

2.2 The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking on the button that completes the ordering process.

2.3 The seller can accept the customer's offer within five days,

-by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or

-by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or

-by asking the customer to pay after placing their order.

If several of the aforementioned alternatives are present, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.

2.4 When selecting an instant payment system (e.g. PayPal Express, Amazon Payments, Sofortüberweisung), the customer is either taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system. If you are forwarded to the respective instant payment system, the customer makes the appropriate selection or entry of your data there. In this case, the seller declares acceptance of the customer's offer at the moment the customer initiates the payment process by clicking the button that completes the ordering process. Finally, the customer is shown the order data as an order overview on the website of the provider of the instant payment system or after he is redirected back to our online shop.

2.5 When submitting an offer via the seller's online order form, the contract text is saved by the seller after the contract has been concluded and sent to the customer in text form (e.g. e-mail, fax or letter) after the order has been sent. The seller will not make the contract text available beyond this. If the customer has set up a user account in the seller's online shop before sending his order, the order data will be archived on the seller's website and can be accessed free of charge by the customer via his password-protected user account by providing the relevant login details.

2.6 Before bindingly submitting the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better detecting input errors can be the browser's magnification function, which enlarges the display on the screen. As part of the electronic ordering process, the customer can correct his entries using the usual keyboard and mouse functions until he clicks on the button that completes the ordering process.

2.7 The German and English languages ​​are available for concluding the contract.

2.8 Order processing and contact usually take place via email and automated order processing. The customer must ensure that the email address he provided to process the order is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3 due date
Payment of the purchase price is due within one week of conclusion of the contract.

4 Retention of title
The delivered goods remain the property of kohlenstoff 12 until full payment has been made.

5 Prices & Shipping Costs
The prices stated include statutory sales tax. Any shipping costs will be communicated to the customer in good time before completing the ordering process.

6 delivery
(6.1) The delivery of ordered goods within Germany usually takes place within 1-3 working days after receipt of payment, within Europe 2-10 working days and outside 5-20 working days.
(6.2) All information about expected delivery dates is non-binding, unless these have been expressly agreed as binding.

(6.3) The delivery times stated in the shop do not refer to custom-made products and spare parts. The delivery time of these depends on the respective effort and the current order situation.

7 Guarantee
In principle, kohlenstoff 12 does not assume any warranty obligation that goes beyond the statutory warranty, unless a warranty statement that goes beyond this is made in the product description for individual goods. 

8 Exercising the right of withdrawal
See cancellation policy.

9 Choice of law and place of jurisdiction
(9.1) The law of the Federal Republic of Germany applies to the contractual relationships between kohlenstoff 12 and the customer.
(9.2) The place of jurisdiction for all disputes arising from the contractual relationship between the customer and kohlenstoff 12 is the registered office of the provider.

10 Possible damage to third-party products
(10.1) carbon 12 expressly points out that damage can occur when wearing third-party products together with the items we offer. No claims for damages of any kind can be made by the customer for any type of damage.

11 Payment via Klarna (invoice, installment purchase & immediate payment)

In collaboration with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you purchase on account, installment purchase and pay now as payment options. Please note that Klarna invoice, Klarna installment purchase and Klarna Pay Now are only available for consumers and that payment must be made to Klarna.

12 Sending data to the United States of America

By confirming the customer information by clicking the “Continue to shipping” button, the customer agrees to the transfer of the data to servers outside the EU in the USA.

13 Contract language

As contract language german will be available exclusively.

14 Customer Service

Our customer service for questions, complaints and objections is available to you on weekdays from Monday - Friday 8:00 a.m. to 4:00 p.m. at e-mail: info(at)

15 pre-sale products

During advance sales, which are limited in time by delivery of the respective product, the usual legal provisions apply. The cancellation period begins on the day of receipt of the goods (see cancellation policy). The buyer has the right to revoke the purchase contract before receipt of the goods, for example in the event of a delay in delivery or similar, without giving reasons.

As of: 08/05/21